Customer Service

This purpose of this page is to provide information about our customer service and frequently asked questions. You can find our full terms and conditions in the contents of this page.


Royal Mail 1st Class Small & Light- 1-2 working days.

Royal Mail 1st Class- 1-2 working days.

Royal Mail Second Class- 2-3 working days.

Royal Mail Special Delivery - Next day before 1pm (Monday-Friday).

Collect in store- Free collection in store.

Our team work to deliver same day dispatch for all orders placed before 2pm, Monday to Friday. Any orders placed after 2pm will be dispatched the following day. Whilst we strive to get most of our orders out on the same day of purchase, this may vary if items are out of stock, or during busy periods. In these scenarios we will do our best to keep you up to date with the status of your shipment.

*Bank Holidays will affect dispatch days. All orders placed on a Bank Holiday weekend will be dispatched on the Tuesday directly after the Bank Holiday Monday. There will also be no dispatch on Good Friday of Easter Weekend.*

All orders placed with Beauty Full Time will be sent via the Royal Mail delivery network.

Any address mistakes or changes must be reported by phone 01672 514114 before 3pm otherwise orders will be dispatched as stated on original order.

Our charges for these services are:

All orders to a UK address over £30 qualify for free economy shipping.

International order transit times will vary per destination. Orders leaving the UK may be subject to taxes and duties in the country of destination. Beauty Full Time is not responsible for paying these fees and customers are expected to check the relevant import authorities to understand any cost liabilities before purchasing.

Store Opening Hours

Beauty Full Time is open from 09:00am until 17:30pm, Monday to Saturday and 12:00pm until 16:00pm on Sunday’s. Opening times during public holidays may vary. Orders can be placed online at any time, via this website. Should you make a purchase outside of our normal working hours, we will endeavor to arrange a prompt dispatch of your goods the following day.

Can I place an order without registering?

To place an order with Beauty Full Time, you will need to complete our quick and easy registration process by entering your records for the required information fields at checkout. We need these details to be able to process your order in a timely manner. The more accurate this information is, the quicker our staff are able to process the order and track your purchase history. Please refer to our privacy policy for further information on how your information is used.

If you wish to place an order via the phone or in store, our team will be on hand to help you.

Damaged or missing items.

If you do not receive your order or the goods arrive damaged, please contact us immediately. Please try to document any damage, and include images to help our team make a claim on your behalf with the selected courier. Our sales team will be on hand to help you via the contact number on +44 (0)1672 514114.

Returning goods

Beauty Full Time will accept returns for all items that are unopened, still in their original packaging and must be returned within one month of purchase. Before returning any goods, please contact our sales team to get a return number as a reference for the returning shipment. Without a returns number we will not be able to process the return.

If you choose to return an item to us, you will be responsible for paying the cost of postage on the return. If you are returning a faulty item, then you will not be asked to pay the return postage costs in accordance with Distance Selling Regulations.

If goods are returned to us by Royal Mail due to either; failed delivery attempts, or the maxium retention period at a Royal Mail Delivery Office being exceeded the postage will not be refunded.

Privacy & Security

Beauty Full Time take privacy and identity protection seriously and treat all of your information as confidential. Our privacy policy outlines how Beauty Full Time use the data you give us when you use this website. For more information on security and privacy, please visit our privacy policy page

What we collect

When you visit this website and shop with us, we will ask you to enter personal information including your name, email, billing address, delivery location, phone numbers, product choices and passwords.

We may collect the following information:

Information including interests, postcodes, customer surveys and offers. You can learn more about the cookies we collect from the Cookie section in our privacy policy.

We do not store any financial or payment card information.

Using our website

We will collect information about where you came from on the internet prior to visiting this website and how you have accessed the website, your location, browser type, pages you viewed, advertisements you have clicked on and any search terms entered. We may collect this data for any visitors to this website. For more information please check the Cookie section in our privacy policy.

Our Marketing communications

You will be able to sign up to receive marketing communications from us by filling in the sign-up form, which can be located when you register for an online account. There will be an opt in tick box found during the checkout process and if you opt-in, you consent to receive information from us, about our promotions, offers and products which may be of interest to you. These communications will arrive via email, SMS, telephone or mail.

Unsubscribing from all marketing communications

You can unsubscribe from these communctions at any time by calling our customer service team on +44 (0) 01672 514114 or emailing, or post to the address as illustrated below.

More information about the privacy policies of our processors that we use can be found below:

Facebook, Twitter, Instagram, Mailchimp


Our website uses internet security technologies to make sure that it is safe for you to shop with us. The technology we use is standard encryption technology which scrambles personal data when you give it to us. This is often known as SSL (Secure Sockets Layer) and this regularly updated to provide you with maximum security.

You will be able to check if you are in a secure area of our website by looking in the bottom right of your web browser window, where you should see a closed padlock or unbroken key.

We do not hold credit card details anywhere on this website. They are simply passed securely onto our e-payments processor, ready to be authorized by your bank.

Your acceptance of these terms

By using this website, you signify your personal acceptance of this policy and our terms of service. If you disagree with this policy, please do not continue using this website. By continuing to use this site following the posting of changes to this policy, will be deemed as acceptance to any changes made.

Our acceptance of your order

By submitting and completing an order form electronically, after the checkout process is completed, you are making an offer to purchase goods which, if accepted by us, will result in a legally binding contract. Neither submitting an order form electronically or completing the checkout process constitutes acceptance by us for your order.

Contacting our team

If you have any questions about this policy you may contact the team via the details below:

For any further information, please contact our customer service team via our phone line on +44 (0) 1672 514114 or email, or post to the address as illustrated below.

Beauty Full Time Ltd , 36 High Street, Marlborough , Wiltshire. SN8 1LW

This page was last updated on February the 7th, 2020